Cookie Policy
1. INTRODUCTION
In accordance with Article 13 of Regulation (EU) 679/2016 and Article 122 of Legislative Decree 196/2003 ("privacy code"), and in alignment with the guidelines set forth in the General Provision of the Privacy Guarantor dated June 10, 2021, users of the booking engine and shop (referred to as the "site") of the Cavallino Bianco Family Spa Grand Hotel are being informed about the use of cookies by QUOVAI SRL.
2. WHAT ARE COOKIES?
Cookies are small text files created on the user's computer when accessing a website. They are sent from the website's web server to the user's browser and stored on their device. During subsequent visits, cookies are sent back to the website to make the user's experience more efficient.
3. COOKIE TYPES
This site utilises cookies. According to the law, we are permitted to store cookies on a user's device if they are strictly necessary for the operation of the site.
3.1 Essential Cookies (consent exempt)
These are necessary for the proper functioning of the site to facilitate and ensure normal navigation and usability.
- Session: These cookies are used to store information during the browser session and enable the use of the website. They expire after the session.
- Stripe is a toolkit for online payment platforms, i.e., an online gateway that uses HTTP cookies that are technical. The cookies are __stripe_sid and __stripe_mid. These cookies allow Stripe to monitor and detect any potentially harmful or illegal uses of their services and to enable payment for the reservation by the user without keeping the data on our server.
- Cookie Consent is a necessary functionality to obtain users' consent on the use of cookies. It is necessary for the functioning of the site and it does not collect personal data.
3.2 Functional Cookies (with prior consent)
- reCaptcha by Google Ireland Limited is a service that verifies whether data is being entered by a human or an automated program. The cookie contributes to the functionality of the site by enabling user verification to prevent fraudulent activities such as spam or automated form submissions. If the user does not click on the reCaptcha and does not pass the verification test, they will not be able to submit the quote request form.
- Google Fonts cookies by Google Ireland Limited are used to enhance the appearance and readability of text on our website. These cookies are only activated with the user's prior consent and enable us to provide a better browsing experience.
- Tawk.to cookies are used to enable live chat and provide real-time assistance to users of our website. No cookies will be added until the user submits consent.
- Google Analytics cookies are used to gather information about the usage of our website, including traffic and user behavior data. These cookies help us understand how users interact with our website and improve its functionality and overall user experience.
_ga: To distinguish unique visitors to the site.
_gac: To associate conversion information, such as the action the user performed on the site, after viewing or interacting with an ad.
_gat: To limit the frequency of requests to the service, restricting the number of requests for high-traffic sites.
_gcl: To store information about the campaign that brought the user to the site.
_gid: To store and update a unique value for each page visited by the user.
3.3 Marketing Cookies (with prior consent)
- The Facebook fbp cookie is used by Facebook (Meta Platforms Ireland Ltd.) to track user actions on the site that originate from advertising campaigns on Facebook.
4. PROCESSING METHODS
The processing of personal data is carried out with automated tools by QUOVAI SRL, in compliance with privacy regulations and data protection. Personal data provided by users are used exclusively to provide the requested services. No dissemination or communication of personal data to third parties is carried out by QUOVAI SRL, except where necessary to inform Cavallino Bianco Family Spa Grand Hotel of the relevant bookings/purchases made on the site, to comply with legal obligations, or to ensure the security of the services offered.
5. DISABLING COOKIES
If the user disables cookies for the proper functioning of the site, by modifying the browser settings, we cannot guarantee the functioning and performance during their visit. Here are some links to specific instructions for the most common browsers:
6. HOW TO CONTACT US FOR MORE INFORMATION
For any inquiries regarding our Cookie Policy, the user can send:
- an e-mail to supporto@quovai.com
- if unable to request assistance in writing, the user can call the number +39-02-87198048.
7. CHANGES TO THE POLICY
It is possible that this policy may require changes. The most up-to-date version can be consulted in this text.
Cookie Policy - 2024.03